GETIXT Warranty
We want you to be fully satisfied with your GETIXT devices. This page outlines the warranty period, return procedures in case of defective products, and the applicable terms and conditions.
Warranty Details
What is the warranty period?
All our products come with a 12-month warranty starting from the date of purchase. This warranty covers manufacturing defects and functional failures.
What does the warranty cover?
All products purchased from our store include a comprehensive manufacturer's warranty. The warranty duration may vary depending on the product category:
- Computers & Laptops: 12 months
- Smartphones & Tablets: 12 months
- Accessories & Peripherals: 6 months
- Audio Equipment: 12 months
How to submit a claim?
If your product arrives defective or non-functional, you have 48 hours from delivery to report it as Dead on Arrival (DOA). We will provide a replacement or a full refund immediately.
Video Unboxing Requirement
Important: To qualify for our DOA policy, we require a complete unboxing video showing:
- The sealed package before opening
- The full unboxing process in one continuous take
- A clear view of the product and any visible defects
- A demonstration of the issue (device not powering on, physical damage, etc.)
Why do we require this? The unboxing video protects both you and us. It ensures that any issues are documented from the moment of delivery, helps us identify supply chain problems, and prevents fraudulent claims. This policy allows us to maintain competitive pricing while offering strong protection for genuine customers.
Dead on Arrival (DOA) Products
If your product is defective upon arrival (DOA), we will replace it or issue a refund after verification.
Exchanges & Returns
To qualify for warranty service or DOA replacement:
- The product must be in its original condition with all accessories and packaging
- No physical damage, liquid damage, or unauthorized modifications
- Serial numbers and warranty seals must remain intact
- Proof of purchase (order number or receipt) must be provided
Exchanges or returns are possible according to our return policy. Please see the Return & Refund Policy page for full details.
Exclusions
Our warranty does not cover:
- Normal wear and tear or cosmetic damage
- Damage caused by accidents, misuse, or improper handling
- Liquid damage or exposure to extreme conditions
- Unauthorized repairs or modifications
- Software-related issues (troubleshooting support is provided)
- Products purchased from unauthorized resellers
Warranty & DOA Policy – Shop with Confidence at Getixt
Every product at Getixt comes backed by a clear and fair warranty policy. We stand behind the quality of everything we sell — and if something arrives damaged or stops working unexpectedly, we make it right. Fast, simply, and without unnecessary back-and-forth.
What Is Our Warranty Policy?
Our warranty covers manufacturing defects and hardware malfunctions that occur under normal use conditions. Every eligible Getixt product is protected from the moment it arrives at your door.
- 🛡️ Standard warranty period – 12 months from the date of delivery
- 🔧 Coverage – Manufacturing defects, hardware failures & malfunctions under normal use
- 🔄 Resolution options – Replacement, repair, or store credit depending on the case
- 📋 What's required – Proof of purchase and a description of the issue
- ⚡ Processing time – Warranty claims handled within 5–7 business days
What Is a DOA (Dead on Arrival) Product?
A DOA — or Dead on Arrival — product is an item that is non-functional or significantly damaged upon first use or unboxing. At Getixt, we take DOA cases extremely seriously and prioritize their resolution above all other claims.
Our DOA Policy
If your product arrives defective or non-functional:
- 📸 Document the issue – Take photos or a short video showing the defect upon unboxing
- 📧 Contact us within 72 hours – Report the DOA within 3 days of delivery for priority handling
- 🔄 Receive a free replacement – We'll ship a replacement unit at no additional cost
- 📦 Return shipping covered – Getixt covers all return shipping costs for DOA items
What Is Not Covered by Our Warranty?
The following situations fall outside our warranty coverage:
- 🚫 Physical damage caused by misuse, drops, or accidents
- 🚫 Water damage beyond the product's rated resistance
- 🚫 Unauthorized modifications or repairs
- 🚫 Normal wear and tear over time
- 🚫 Products purchased from unauthorized third-party sellers
How to File a Warranty or DOA Claim
Starting a claim with Getixt is straightforward:
- Gather your proof of purchase and document the issue with photos or video
- Contact our support team via email or live chat with your order number
- Receive your claim confirmation and instructions within 24–48 hours
- Get your replacement or resolution processed within 5–7 business days
Why Trust Getixt's Warranty?
We curate only premium-grade products — but we know that no technology is perfect. Our warranty and DOA policy exists because we believe in accountability, transparency, and putting our customers first. Every claim is handled with care, urgency, and respect.
Buy with confidence. We've got you covered — from unboxing to long after.