GETIXT Help Center
Find all the answers regarding your orders, shipping, compatibility, payments, returns, and installation.
Shipping
What are the delivery times?
France: 5 to 8 business days
Europe: 6 to 10 business days
International: 7 to 12 business days
How can I track my order?
Your tracking number is sent by email once your order has shipped. It becomes active within 24 to 48 hours.
What should I do if my package is lost?
Contact our support team so we can open an investigation with the carrier. We will provide a prompt solution.
Compatibility & Specifications
Are the products compatible with iOS & Android?
Most of our gadgets are compatible with iOS and Android, unless otherwise stated on the product page.
Where can I find the technical specifications?
All specifications are listed in the product description.
Returns & Warranty
What does DOA mean?
DOA stands for "Dead On Arrival" (defective upon delivery). We provide priority replacement or refund in such cases.
Can I exchange a product?
Exchanges are possible in case of defect or shipping error. For voluntary changes, additional fees may apply.
What is the warranty period?
Our products are covered by a warranty in accordance with applicable regulations.
Installation & Smart Home
Is installation easy?
Yes, our products are designed for quick and simple installation. A guide is included with each product.
Do I need a professional?
In most cases, no. For complex electrical installations, we recommend consulting a professional.
Payment & Security
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment solutions depending on your country.
Is my information secure?
Yes. All transactions are protected by SSL encryption.
Customs & Taxes
Are customs fees applicable?
Depending on your country, local taxes or customs duties may be required by authorities. These fees remain the responsibility of the customer.