Returns & Refund Policy
We are committed to providing a transparent and fair shopping experience in compliance with applicable regulations. Your satisfaction remains our priority.
Right of Withdrawal
You have 14 calendar days after receiving your order to request a return.
Eligibility Conditions
- Product must be unused
- Original packaging must be intact
- No signs of wear or damage
- Proof of purchase is required
Non-Returnable Items
- Personalized or custom-made products
- Final sale or clearance items
- Opened hygiene products
- Gift cards
Return Procedure
Contact our support team with your order number. Once approved, we will provide the return address and instructions.
Refunds
After inspection, the refund will be issued to the original payment method within 5 to 10 business days.
Defective Products
Contact us within 48 hours with photos of the issue. We will quickly arrange a replacement or refund.
Frequently Asked Questions
Who pays the return shipping costs?
Return shipping costs are the responsibility of the customer, except in cases of error or defective product.
Are original shipping fees refundable?
Original shipping fees are non-refundable, except in the case of an error on our part.
How long does the refund take?
Bank processing times vary between 5 and 10 business days.